RETURNS AND EXCHANGES

BECAUSE EACH PIECE IS HANDMADE, MOST OFTEN ONE-OF-A-KIND AND LIMITED EDITION, EXCHANGES ARE ONLY ACCEPTED ON MERCHANDISE WITHIN 7 DAYS OF RECEIPT FOR ITEMS IN ORIGINAL CONDITION. I WILL ISSUE A STORE CREDIT IN THE AMOUNT PAID ON THE ITEM TO BE USED AT THE CHRISTIAN JOY STORE. THE ITEMS SHOULD NOT HAVE BEEN WORN, ALTERED OR WASHED, AND WITH ALL TAGS ATTACHED. PLEASE NOTE SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
TO RETURN OR EXCHANGE AN ITEM. PLEASE EMAIL ME AT christianisjoy@gmail.com. YOU ARE RESPONSIBLE FOR EMAILING ME BEFORE RETURNING YOUR PACKAGE.

PLEASE NOTE, THERE ARE NO RETURNS ON SALE ITEMS.

ALL RETURNS MUST BE MADE WITHIN 7 DAYS OF SENDING EMAIL OTHERWISE THEY WILL NOT BE ACCEPTED.

SECURELY PACK AND SEAL THE RETURN MERCHANDISE AND INVOICE IN AN APPROPRIATE SHIPPING BOX OR ENVELOPE AND SEND BACK USING INSURED MAIL WITH A TRACKING NUMBER. (THIS WILL PROVIDE YOU WITH RECOURSE ON YOUR PACKAGE, AS WE DO NOT ACCEPT RESPONSIBILITY FOR PACKAGES THAT WE DO NOT SHIP OURSELVES) PLEASE SEE WEBSITE FOR RETURN INSTRUCTIONS. INTERNATIONAL RETURNS MUST BE MADE BY A MAJOR AIR DELIVERY SERVICE, USPS, UPS, OR FED EX WITH TRACKING CAPABILITIES. INTERNATIONAL RETURNS WITHOUT A TRACKING NUMBER WILL NOT BE ACCEPTED. EMAIL TRACKING NUMBER TO christianisjoy@gmail.com. ONCE THE EXCHANGE PROCESS IS COMPLETE YOU WILL RECEIVE AND EMAIL. UPON ACCEPTANCE OF THE MERCHANDISE FOR RETURN, WE WILL PROCESS YOUR REFUND IN 7 DAYS AT WHICH TIME YOU WILL BE NOTIFIED BY EMAIL.

SHIPPING

ALL SHIPPING IS VIA USPS PRIORITY MAIL AND IS SENT USING A TRACKING NUMBER. YOU WILL RECEIVE THE TRACKING INFO IN AN EMAIL ONCE THE ITEM HAS BEEN SENT.

PACKAGES SHIPPED INTERNATIONALLY MAY BE SUBJECT TO IMPORT TAXES, CUSTOMS DUTIES AND OR FEES IMPOSED BY THE DESTINATION COUNTRY. TYPICALLY, THESE CHARGES WILL BE DUE ONCE THE SHIPPED GOODS HAVE REACHED THE COUNTRY OF DESTINATION. YOU ARE RESPONSIBLE WITH ENSURING TO COMPLY WITH LAWS AND REGULATIONS OF THE COUNTRY OF DESTINATION. CHRISTIAN JOY DOES NOT HAVE ANY RESPONSIBILITY ON THESE ADDITIONAL CHARGES THAT MAY APPLY.